- ABOUT US
- OUR FORMS
- CONTACT & DIRECTIONS
- CLASS SCHEDULES
- FOX40 LIVE with Bethany Crouch Part 1
- FOX40 LIVE with Bethany Crouch Part 2
About Us & Photos
Owners: Cindy C. Smith & W. Leland Smith
Business: The Right Steps
Lead Trainer: Cindy C. Smith, CNWI
Location: Madison Plaza, 8516 Madison Avenue, Fair Oaks, CA 95628.
On Site: Inside Pet Supply Store - Pet Supplies & Fittings offered by appointment:
Location Benefits: Heat/air, heat, lights, rubber mats & tile on the floor for comfort.
Products & Services Offered By Appointment: We offer Pet Supplies for sale and Fittings,Puppy/Dog Training, Clicker Training for Cats, and Photography - In-Home/Off-Site, and some On-Site.
Training Methods Offered: Positive Training Methods, Clicker Training, Reward Based Training, and Behavior Modification. Training is based on science, not pain, force, dominance, or fear. Positive solutions are used in solving problem behavior issues.
Training Philosophy: To provide safe and fun training and socialization for puppies/dogs and their human family, in order to create a lasting quality bond and good citizen whether home or in public. We strive to assist our Clients to train ultimately a confident, socialized, and well trained/behaved dog that is a true joy to be around. We only use humane & positive methods (no harsh punishment/corrections or use of training tools like shock collars, pinch collars, or choke chains). Training is based on science, not pain, force, dominance, or fear.
We know training takes time and focus, there are no quick magic fixes or guarantees. Ethical trainers do not give guarantees. Each animal is a live being, training and behavior modification takes time and training.
You may ask what we mean by "A Well Behaved Dog"? We envision a well behaved dog to be a confident, socialized, well trained dog that is a joy for you, your family, and friends to be around. A best friend that you can take places and have fun with whether going out for a walk, taking over to a friends house for a barbecue, participating/competing in dog sports, or just hanging out around the house. Or if you do not have that confident social dog, that we make the best world possible, within the limits of your dog's means, to be a happier less stressed dog and family.
Goal: Training which is both educational and fun for puppies, dogs, and their family. Assisting our Clients in creating lasting quality and enjoyable bonds and relationships with their puppies and dogs. We love to see animals to remain happily in their homes from Puppyhood long into their Senior years!
The Trainer: Cindy has loved animals her entire life and at a very young age made training animals her lifelong goal. She always seemed to have a natural ability to understand and communicate with animals. Her Husband calls her the "Pied Piper of Animals" as "everywhere she goes they follow her". Animals seem naturally drawn to her personality, true love of animals, and her voice. Her Human Clients are also drawn to her easy going and fun, yet intense and straight forward approach to communication and training.
Memberships/Titles: Cindy and The Right Steps are a Professional A.P.D.T. (Association of Pet Dog Trainer's) Member, The Pet Professional Guild Full Dog Training Member, and agree to the Dog Tec's Business Code of Ethics. Cindy officially became a CNWI (Certified Nose Work Instructor) as of February 1st, 2012 and continues on going continued education with the N.A.C.S.W. (National Association of Canine Scent Work)! Our next goal is to take the C.P.D.T. (Certified Pet Dog Trainer Test of the A.P.D.T.) when we can find time in our crazy schedule. Cindy has showed/competed with horses for many years (western - halter, western pleasure, reining, horsemanship, and trail), has 2 dogs to date with Canine Good Citizen Titles,as well as her current agility dog with her AKC Novice A JWW Title, AKC Novice P JWW Title, and NW1 & NW2 & NW1 Level Titles with the NASCW (National Association of Canine Scent Work) so far to date with two of her dogs. Also our dogs have been exposed to herding to gage their herding instinct.
Personality/Training Style: Wondering what to expect with Cindy? Cindy is professional, intense, straight forward and no-nonsense; yet on the flip side fun, has sense of humor, and enjoyable to have as your Instructor. She very works hard to keep lessons and classes fun and safe for puppies/dogs, kittens/cats, and their handlers. Cindy is very focused and keeps her Classes and/or Private Training Sessions structured. She takes Clients homework and training seriously whether Privates or Classes. Training is a nice balance of fun with great structure, simply the best of both worlds. Her goal as always is to set animals up for success, something she takes to heart and believes in.
We invite you to come watch a class before signing up. We want you to want and be excited to train with us! You have one trainer = Cindy C. Smith, CNWI - Small class size to allow for a more personal touch. Private Training is one on one with Cindy.
Are you ready to take training seriously, yet have fun while training? Are you excited to jump in with both feet into the world of positive dog/cat training, with an open mind? Yes! Then we are the Trainer for you!
Follow Up/Homework: Do you like to read? In between Group Classes and/or Private Sessions you receive homework and/or additional reading assignments, as well as product ideas to help you with your training, as applicable, via e-mail. Utilized these tools are very beneficial to compliment your training program! We also provide great reading articles both on our website and on our Business Face Book Page for The Right Steps.
Trainer Overview: Over the years Cindy has worked personally with a variety and many Professional Dog/Animal Trainers (including Trish King at the Marine Humane, approximately one lesson every 3-4 weeks for over a year) and Horse Trainers (including Ed Thornton, a triple select certified John Lyon's Trainer) to further her education on animal behavior and training methods with her own animals. She has attended Horse Husbandry and Stable Management Classes at Sierra Jr. College. As well as attending educational seminars both locally (Nicole Wilde Fear Seminar) and out of the area (many at the Marine Humane Society in Novato, Napa, Davis/Dixon, U.C. Davis Behavior Department Seminars), and K9 Nose Work Seminars/Workshops.
Over the years The Right Steps has donated time to Sacramento Animal Control to assist in raising funds for animals in need. Cindy also had experience with Board & Training as the sole Trainer at Greenback Pet Resort/Larry Harris for a few years, utilizing only positive training methods. In the past we were a Trainer for the Folsom Community Dog Training Classes. We also enjoy building relationships with Rescue Groups and Shelters direct to offer Free Seminars and Personalized Non-Profit Animal Rescue/Shelter Discount Coupons to help animals keep their new homes. We also participate by having Vendor Booths at local Dog Events to assist in raising funds for good animal causes (examples: WoofStock Rocklin & El Dorado Hills, K9 Cancer Walk in Elk Grove, & Local Veterinarian Offices Events to name a few). We have proudly been a guest speaker at a local college class for future Veterinarian Technicians, and have been invited back.
The Right Steps works with Veterinarian Offices in the Sacramento County, El Dorado County, and Placer County to give Free Seminars for their staff on Puppy and Dog Behavior.
Cindy had 16 years in the Customer Service Professional Industry of Banking which provided her with a solid foundation in Customer Service skills (how to relate to people and provide a quality experience). On the Animal side of the business Cindy has trained animals (dogs, horses, cats) for friends, family, colleagues, and Clients combined for many years (easily over 20+ years!).
In approximately 1994 Cindy was introduced to the John Lyons Positive Training Methods of Horse Training and a beautiful new world was opened for her! From there she applied those same positive methods to dog training with fantastic results! Training based on respect, relationship bonds, and rewards versus cowboying, corrections, and painful/scary punishment. From there she has never looked back and would never go back. Our goal is to pass on to our students what we have learned over many years and teach students the ability to love and enjoy our relationships with our pets.
She and her husband officially opened their Business as "Cindy C. Smith Horse & Dog Training" in 2003, then in 2004 became the owner of The Right Steps. With every difference we make in a puppy or dog and/or their family's life, it is an exciting and highly rewarding experience, each and every time!
Dog Training is not just a business to us, as it is what we truly love and enjoy doing. Cindy enjoys working with both her dog and human students equally. Quality customer service and providing a great experience is important to us. We are a true small business and wish to continue to succeed for many years to come.
Cindy continues her education by annually attending educational Seminars and Clinics given by other Trainers and Behaviorist (here locally, at the Marine Humane in Novato, and at U.C. Davis Behavior Department, to name a few), along with maintaining her CNWI Title by meeting annual continued education credits (attending K9 Nose Work Approved Events). We keep up to date on current scientific and human training methods through reading materials (books, magazines, and newsletters), DVDs, online material, and seminars on DVD (we have an huge library both in magazines, news letters, books, and DVDs 'from the older material to the most recent and up to date material'). If we cannot attend a Seminar due to to our own training schedule, we purchase it and watch it at home on DVD. We also focus on continuing our education in the sport of K9 Nose Work and Agility. Our goal is to stay up to date on the latest positive training techniques and tools, as well as working to continue to understand dogs, their body language, and mental state.
Cindy and her dogs also take lessons weekly, on a regular basis, with other Professional Positive Trainers for both Competitive Agility and K9 Nose Work and always looks forward to the opportunity to trial as time allows, each and every opportunity possible is fit in around her business working schedule. She also takes the opportunity to introduce our dogs to herding as well with Professional Herding Instructors.
Over the years Cindy has taken lessons with her dogs in herding, rally, and working on reactivity issues to name just a few and with horses western pleasure, halter, reining, cutting, and trail to name a few. Each lesson gives her the opportunity to not only have something fun to do with her animals, but keeps in mind every Trainer has something valuable to offer. Training is always kept fun and used as quality bonding time, but is taken seriously as well. Along with training, there is lots of time for fun and play daily for quality fun bonding time! Cindy loves clicker training and playing with her cats, walking, riding horses, photography, and art as well. For proper relaxation and breathing techniques she has taken Aikido Lessons and Gentle Yoga. Her goal is to focus on continuing to learn and grow both as an Animal Trainer and as an Instructor of Animal and Human Students.
We have a Sacramento Business License, a CA Sellers Permit, and Professional Dog Training Insurance.
We are referred by Veterinarians, Pet Professionals, Pet Therapy Groups (examples: Delta & Lend-A-Heart), Animal Rescue Groups, Shelters, Breeders, Trainers, Our Clients, Friends, and Family. Testimonials
We cover Sacramento, El Dorado, & Placer Counties.
On a personal note the Smith Family animals consist currently of three dogs (2 English Shepherds & 1 Belgian Malinois) and two cats (Ragdoll mixes), who are all a very important and active part of our family and daily lives. We take the time daily to practice what we teach, to insure our animals are well trained, and receive plenty of proper physical and mental exercise. We also spend lots of quality and fun bonding time with our dogs and cats, in turn our animals enjoy spending time with us, whether it be working or just hanging out around the house keeping us company. All of our pets are Clicker Trained. Our dogs are all in continuos weekly Agility Classes and K9 Nose Work Classes with Professional Competitive Instructors, and have all had the opportunity to herd sheep and/or goats.
Videos of Cindy & Dogs Working/Having Fun: Please see us on Face Book and/or YouTube (Business = The Right Steps / Personal = Cindy C. Smith)
*Achieved Titles: AKC Canine Good Citizen, NACSW K9NW NW1, NW2, L1C, & L1I Titles in K9 Nose Work, AKC JWW Novice A and JWW Novice P Titles in Agility, has been introduced to sheep herding.
*Achieved Titles: NACSW K9NW NW1, L1C, L1E, & L1V Titles in K9 Nose Work, AKC JWW Novice B Title in Agility, has been introduced to sheep herding.
*AKC Agility - JWW Novice A & P Titles / *AKC Agility - JWW Novice B Title
*AKC Canine Good Citizen (CGC Passed)
(Retired from Agility due to Injury)
*K9NW NW1, NW2, L1C, & L1I Titles *K9NW NW1, L1C, L1E, & L1V Titles
Cindy & Lee Smith Duke/Jazz Deceased
Jazz in loving memory Duke in loving memory 2006-2013
Passed Herding Instinct Test - High
2000-2012 - (Achieved Retired (K9 Nose Work, Rally & Agility)
Canine Good Citizen)
Our Cats are Clicker Trained for Fun = Cool Tricks!
Competed in Western Halter, Trail, & Western Pleasure. Other Horse Activities: Lessons, Horsemanship, Reining, Cutting, Barrels, & Trail Riding for fun. (Originally was Cindy C. Smith Horse & Dog Training before became The Right Steps)